By accessing and using the One Coach Application (hereinafter “OneCoach”), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not accept these terms, you must not use the OneCoach. These terms constitute a legally binding agreement between you and ORG 360 Your use of the OneCoach constitutes your acceptance of this agreement, and the privacy policy, effective as of your first use of this application.
Users gain access to different services based on their payment plan. The OneCoach provides the
following services (collectively referred to as “the services”). OneCoach primarily provides
AI-driven personalised coaching across various domains specifically, the following
areas.
2.1 Productivity Coach: Helps users manage and prioritise tasks, integrate with
calendars, and track
progress.
2.2 Skills Development Coach: Offers sessions in communication, critical thinking,
and
leadership.
2.3 Test Prep Coach: Provides tailored study plans and assessment tools.
2.4 Career Coach: Offers advice and coaching for various career paths.
2.5 Wellness Coach: Supports mental health and fitness goals
2.6 Learning Coach: Helps achieve your personal learning outcomes by designing custom
lesson plans
This application is designed for use by individuals above the age of 18. Access to the platform is permissioned for users below the age of 18, with parental or guardian consent required. By using OneCoach and the service it offers, you warrant that you are 18 years of age or older and have the legal authority to enter into these Terms and Conditions or have received access after parental permission.
In electing to engage with the OneCoach, you, the User, hereby affirmatively acknowledge and assent to the stipulations enumerated in our Privacy Policy . This acknowledgment forms an integral component of the Terms and Conditions governing your use of the OneCoach. Your access, perusal, and continued utilization of the OneCoach shall be construed as your irrevocable acceptance of our Privacy Policy, which may be amended from time to time. You must agree to the privacy policy to use OneCoach.
As a user, you bear full responsibility for your behaviour and conduct on the platform. You are
legally and personally accountable for all content you post. Compliance with the laws of your
jurisdiction and the Laws that govern the territory of India is mandatory. In addition to their
legal obligations users must adhere to the community guidelines. ORG 360 reserves the right to issue
penalties including warning, suspension, or removal from specific services or the application
depending on the severity and frequency of the offence if users are found to be in violation of the
community guidelines or following terms.
5.1 Respectful Interaction Interactions should be conducted with respect. Harassment,
bullying, hate
speech, or any form of discrimination is unequivocally prohibited.
5.2. Content Sharing Restrictions:
a. Content that encourages harm (to oneself or others), self-destructive behaviour,
including but
not limited to promotion of self-harm or eating disorders is prohibited
b. All forms of solicitation are prohibited.
c. Content of a sexual nature is prohibited including but not limited to any images or
videos that
display graphic sexual activities.
d.Content involving minors or their identifiable details, including but not limited to
addresses,
schools, or contact information, is forbidden.
e. Content promoting violence, compromising physical safety, or associated with
terrorism, organized
crime, or hate groups is strictly prohibited.
f. Content that is in violation of the applicable laws of India and your country of
residence is
prohibited.
5.3 Reporting Users are encouraged to report any violations of these guidelines to the
platform
administrators.
5.4 Intellectual Property Users cannot modify, translate, create derivative works of
or
reverse-engineer our products or their components.
5.5 Non-interference with Services Users must not engage in activities that interfere
with or impair
the application's provision of services. This includes making fraudulent appeals or complaints.
5.6 Accountability Users found in violation of these guidelines may face actions
ranging from
warnings to account suspension or termination. ORG 360 reserves the right to terminate any user for
violation of these terms.
6.1 The services provided by the OneCoach are offered on an "as is" and "as
available" basis. ORG
360 expressly disclaims all warranties of any kind, whether express or implied, including, but not
limited to, the implied warranties of merchantability, fitness for a particular purpose, and
non-infringement. We do not guarantee that the OneCoach will meet your requirements, or that the
service will be uninterrupted, timely, secure, or error-free; nor do we guarantee the accuracy or
reliability of any information obtained through the OneCoach.
6.2 To the fullest extent permitted by applicable law, ORG 360 shall not be liable for
any direct,
indirect, incidental, special, consequential, or exemplary damages, including but not limited to,
damages for loss of profits, goodwill, use, data or other intangible losses even if ORG 360 has been
advised of the possibility of such damages.
6.3 Notwithstanding anything to the contrary herein, the aggregate liability of ORG
360 and its
affiliates, officers, employees, agents, suppliers, and licensors, relating to the services will be
limited to any amounts actually paid by you to ORG 360 for the period including one month prior to
the first event or occurrence giving rise to such liability. The existence of more than one claim
will not enlarge this limit.
6.4 You agree to indemnify and hold harmless ORG 360, its officers, directors,
employees, agents, and
third parties, for any losses, costs, liabilities, and expenses (including reasonable attorneys’
fees) relating to or arising out of your use of or inability to use the OneCoach or services, any
user postings made by you, your violation of any terms of this Agreement or your violation of any
applicable laws, rules or regulations.
6.5 You further agree to indemnify and hold harmless ORG 360 from any claims
resulting from any
action taken by any third party using the OneCoach, or by any third party that the OneCoach
facilitates. This includes indemnification from claims arising out of any content submitted,
transmitted, or made available through the OneCoach, and any violations of law or the rights of any
third party.
7.1 Payment Models: Interactions should be conducted with respect. Harassment,
bullying, hate
speech, or any form of discrimination is unequivocally prohibited.
7.1.1 Pay-Per-Feature: Users may opt to pay for individual features ("Pay-Per-Feature
Services") as
described in the Pricing page on the application.
7.1.2 Subscription: Users may subscribe to access a bundle of features ("Subscription
Services") on
a monthly basis as described in the pricing page on the application. Subscription fees are payable
in advance and will be billed monthly or yearly. Subscription fees are subject to change upon 30
days’ notice from ORG 360. Such notice may be provided at any time by posting the changes to the
OneCoach.
7.2 Payment Terms: Payment for A la Carte Services or Subscription Services must be
made by credit
card, debit card or UPI. You agree to pay all charges incurred by users of your credit card, debit
card, or other payment method used in connection with a purchase or transaction with the OneCoach at
the prices in effect when such charges are incurred.
7.3 Cancellation and Refund Policy:
7.3.1 Subscription Cancellation: Subscribers may cancel their subscription by sending
an email to
[email protected] . To avoid billing for the next period, cancellation must be made at least 7
days before the end of the current subscription period. No refunds will be provided for the unused
portion of the subscription period.
7.3.2 No-Refund under certain conditions: In the event that you, the user, are
suspended, banned, or
otherwise prohibited from using the Application, or any of its features, due to a violation of any
user responsibilities or other terms outlined in this Agreement, you acknowledge and agree that you
shall not be entitled to a refund of any fees paid. Any such suspension, ban, or prohibition imposed
as a result of your breach of this Agreement shall result in the immediate forfeiture of any fees
paid, without recourse.
7.3.3 Modifications to Service Fees or Payment Terms: ORG 360 reserves the right to
modify service
fees or payment terms at any time. Any change will be effective within 10 days upon intimation via
app or by direct communication to you, unless otherwise noted.
7.3.4 Refunds: The application does not provide refunds for services except under
extraneous
circumstances where ORG 360 is unable to provide the purchased services and as examined on a case by
case basis. If you require a refund please contact [email protected]. All refunds will be
processed within 15 business days, and refunded to the account from which the payment was processed.
8.1 Reporting Users who have concerns or grievances are encouraged to report them
through our
dedicated reporting portal available on the Application. This service is designed to receive and
address complaints promptly and effectively.
8.2 Investigation Process: Upon submission of a grievance, our dedicated customer
service team will
undertake a review and initiate an investigation into the reported matter. The user who lodged the
grievance may be contacted to provide additional details or clarification.
8.3 Resolution We strive to address and resolve all grievances expeditiously. Our
team will respond
to all complaints received at [email protected] within 7 business days. The user who raised the
concern will be duly informed of the outcome and the measures taken to address their grievance.
9.1 In the event of an issue or concern, we are available by email at
[email protected] to address
any concerns you may have regarding your use of OneCoach.
9.2 The parties shall make every effort to resolve any disagreement, dispute,
controversy or claim
arising between them under or in connection with this agreement or the breach, termination or
invalidity thereof amicably by direct informal negotiation. The party asserting the existence of a
disagreement, dispute, controversy or claim shall, promptly upon becoming aware of the same, notify
the other party in writing via email at [email protected] (such writing being referred to herein
as the “Notice of Dispute”) specifying the nature of such disagreement, dispute, controversy or
claim, and shall also provide such other information about such disagreement, dispute, controversy
or claim as the other party may reasonably require.
9.3 The parties shall use their best efforts through this initial dispute resolution
process to
settle any dispute, claim, question, or disagreement and engage in good faith negotiations for a
period of 90 days, which shall be a condition to either party initiating a lawsuit or arbitration.
9.4 If, ninety (90) days after the date the Notice of Dispute has been given, the
parties have been
unable to amicably resolve the disagreement, dispute, controversy or claim, either party may
initiate arbitration proceedings in accordance with Arbitration and Conciliation Act, 1996 as
amended from time to time.
9.5 The arbitral tribunal shall consist of one (1) arbitrator who shall be selected
by agreement of
the parties. If the parties are not able to agree on a sole arbitrator within thirty (30) days from
the receipt of a request for arbitration by either party, then either Party may take steps for the
appointment of an arbitrator under the Arbitration and Conciliation Act, 1996 and as amended from
time to time.
9.6 The seat of arbitration shall be Bangalore, Karnataka, India. Solely with respect
to interim
measures prior to commencement of arbitration and appointment of arbitrator under Section 11 of the
Arbitration and Conciliation Act, the courts at Bangalore alone shall have the jurisdiction.
9.7 The language to be used in the arbitral proceedings shall be English.
9.8 The resulting award shall be final and binding on the parties and shall be in lieu
of any other
remedy.
9.9 The provisions of this Article shall survive the termination of this Contract.
The terms of this Agreement shall be governed by the laws of Karnataka, India, without regard to conflicts of laws principles. All disputes arising out of or in connection with this Agreement shall be submitted to the exclusive jurisdiction of the Courts of Bengaluru, Karnataka, India.
In the event that any provision of this Terms and Conditions agreement, is held to be unenforceable or contrary to law, then that provision shall be deemed severed from the Agreement and the Agreement shall be interpreted, to the extent possible, without such provision. Any such invalidity shall not affect the validity or operation of any other term, clause or provision of these Terms and Conditions.
We may change our terms of service and conditions to accurately reflect changes in ORG 360’s policies. Unless otherwise required by law, we will notify you through the application before we make changes to these Terms and give you an opportunity to review them before they go into effect. If you continue to use the services, you will be bound by the updated Terms. If you do not want to agree to these or any updated Terms, you can delete your account